In the modern world, we use smartphones for just about everything. They wake us up in the morning, they help us all day at work, and they provide some much-needed recreation when we get home each evening. For all the reasons and more, when your phone breaks, it’s important that you know what to do and how to go about having it repaired. In this article, we’ll list some tips that can help if you’re unfortunate enough to suffer from some sort of smartphone malfunction.
1. Avoid Repairing it Yourself
When your smartphone breaks, it’s second nature to immediately hit the internet in search of a quick fix that can get you by. Whilst this is all that’s necessary in some cases, it’s never a good idea to start undertaking complex repairs using a guide that you found on Google. Granted, some people have a better knowledge of technology and electricals than others, but for most of us, undertaking tasks like replacing a broken screen or removing and replacing parts of a mobile phone are not familiar concepts. If you do find yourself in this particular situation, the best course of action is to hand over the phone to a professional.
Whilst paying for the repair might seem expensive on the surface, attempting it yourself will likely result in further damage and further expense if it’s completed incorrectly.
2. Don’t Go Directly to the Manufacturer If You Don’t Need To
With some smartphones, especially Apple devices, people may advise you to visit the manufacturer’s store if you need a repair. Whilst this is good advice, it could end up being more costly than visiting a generic repair shop. If you are still under warranty, you should check the repair information in the warranty agreement before going elsewhere, but in many cases, the manufacturers will be charging over the odds for simple repairs such as screen replacements and software repairs.
In some cases, a generic repair shop might not be able to help you, but they will be able to let you know what needs doing and they will probably advise you about situations when you will need to go to the manufacturers for help. However, if you’re not under warranty and you want to save money on repairs, then it’s always a good idea to get a few different quotes for the work, rather than defaulting to visiting the registered store.
3. Check Reviews
In the last point, we discussed the benefits of choosing local repairs shops over manufacturers but it is important to note that not all repair shops are made equal. Unfortunately, there is a small percentage of repair shops that don’t have the training required to carry out repairs to a good standard. For this reason, it’s important to be on guard for low-quality repairs and make sure you check out the shop’s reviews before going ahead with the repair.
In a lot of cases, word of mouth recommendations from family and friends is enough to go off, but if you are unsure, check out the repair shop’s website, or Google reviews to find out what type of experience previous customers had. In most cases, you’ll find that repair shop workers are well qualified and are keen to earn an honest living, but it’s always a good idea to be cautious.
4. Get More Than One Quote
Smartphone repairs can range in price, but if you’re on a budget, it’s a good idea to make sure that you’re getting the best deal possible. Our tip is to shop around a bit and see who is offering the repair for the best price. You may find that a lot of the shops are offering similar or the same price, but you should also find out how long it’s going to take.
Nobody wants to be without their phone for a long time and some shops may be able to offer quicker turnarounds than others. This is usually because they can source parts from their suppliers more quickly than their competitors, so there’s no need to be put off by fast turnarounds.
5. Check Your Warranty
As we touched upon a little bit earlier in this article, your phone may be covered by a warranty. If you think you may still have a warranty, check what type of repairs it covers, as this could make your repairs free or heavily discounted. If you do think your repair will be covered by your warranty, be sure to contact the manufacturer and double check what steps you need to take, as you don’t want to void your warranty by going to the wrong place or paying for a repair yourself.
6. Check Your Insurance
Some people decide to take out insurance when they buy a new phone to cover them for damage and repairs. However, some insurance policies will not cover repairs unless the customers adhere to all the terms laid out in the insurance agreement. Some companies can be notoriously stringent in their approach to make claiming for repairs extremely difficult, so it’s important to check your entitlements before you take any action.
As well as this, you may have insurance for your phone that you’re not aware of, so it’s important to check before you pay unnecessarily for repairs. In some cases, home contents insurance may include cover for your phone and some bank accounts may include insurance policies that cover personal items like smartphones and laptops. Of course, not all policies are the same, but it’s worth checking to make sure you aren’t paying for repairs that are covered by an insurance policy.