Posts Tagged Apple

Frustration Mounts Over iPhone 6 Error 53 Messages

iPhone 6 repairs MelbourneiPhone 6 repairs are tricky at the best of times, with proprietary software and components from Apple, as well as being small and difficult to get beneath the hood.

Apple is trying to make it impossible for third parties to work on their products, causing a great storm of upset and unrest from dedicated iPhone users around the globe, who are receiving a cryptic and ominous warning: the Error 53 message.

What Is The Error 53 Message?

Not that many people, outside of tech enthusiasts, are aware of the ‘Error 53’ message. This doesn’t change the seriousness of the message, however, which could kill your phone, according to tech journalists.

Error 53 appears to mostly impact handsets where the home button, which features built-in touch ID fingerprint recognition, has been repaired by an unofficial mobile phone repair company. Error 53 has also been reported as affecting customers who have been living with damaged phones.

Error 53 only becomes an issue with an update to iOS 9, even if the phone was repaired months before the upgrade.

Imagine the shock of simply updating your iOS, only to have your phone rendered useless, as precious data and irreplaceable memories – like your music, pictures, movies, and books – are rendered irretrievable.

Representatives from Apple have claimed to be aware of the Error 53 message, and the problems it causes, but have done nothing to address the issue.

It’s no wonder Apple users are so incensed!

According to an Apple spokeswoman, speaking on the reasoning behind Error 53, “We protect fingerprint data using a secure enclave, which is uniquely paired to the touch ID sensor. When iPhone is serviced by an authorised Apple service provider or Apple retail store for changes that affect the touch ID sensor, the pairing is re-validated. This check ensures the device and the iOS features related to touch ID remain secure. Without this unique pairing, a malicious touch ID sensor could be substituted, thereby gaining access to the secure enclave. When iOS detects that the pairing fails, touch ID, including Apple Pay, is disabled so the device remains secure.”

She then when went on to say “When an iPhone is serviced by an unauthorised repair provider, faulty screens or other invalid components that affect the touch ID sensor could cause the check to fail if the pairing cannot be validated. With a subsequent update or restore, additional security checks result in an ‘error 53’ being displayed … If a customer encounters an unrecoverable error 53, we recommend contacting Apple support.”

Seemingly, this is only an issue for iPhone 6’s running iOS 9. Running an older iOS, and need an iPhone 6 repair in Melbourne? Or minor, superficial repairs, like a screen repair? Contact us today! We repair most common problems, while you wait, using original manufacturer parts.

Posted in: Industry News, News & Blog

Leave a Comment (0) →

You’re Running Out Of Time To Have Your iPhone 5 Battery Replaced!

iPhone 5 repair MelbourneWe’re nearing the deadline for Apple’s iPhone 5 battery replacement program, which will terminate in January 2016.

Battery replacement is the second most common iPhone 5 repair – second only to iPhone 5 screen repair. Although every iPhone battery has a limited lifespan, iPhone 5s purchased between September 2012 and January 2013, were particularly prone to battery failure. This caused Apple to announce its iPhone 5 battery replacement program, in 2014.

The offer was only valid for the two years following purchase, however, which would have only extended to the beginning of 2015. Apple graciously extended the offer to January 2016, which is right around the corner.

Apple believes that only a small number of handsets sold during that period were defective, they still extended the program.

How It Works

If you feel that your iPhone 5 may be eligible for the battery replacement program, and you’d like to seek a free battery replacement:

To prepare for iPhone 5 Battery Replacement:

  • Backup your data with iCloud or iTunes.
  • Turn off ‘Find My Phone‘.
  • Erase your data and settings under Settings > General > Reset > Erase All Contents and Settings.

Eligibility may be limited to the country in which the handset was purchased. If you have already paid to have an iPhone 5 battery replaced, you can contact Apple to inquire about a refund.

Not eligible for the Apple iPhone 5 battery replacement program? Missed the deadline? Not to worry, we handle every type of iPhone 5 repair in Melbourne. Repairs can often be completed in 24 hours or less, with original manufacturers parts.

Posted in: Industry News, News & Blog

Leave a Comment (0) →

Samsung To Pay $548 Million To Apple In Ongoing Patent Dispute

Samsung has finally agreed to settle up with Apple, after losing the appellate phase of a lengthy patent trial.

According to a court report filed on December 3, Samsung will pay the sum once Apple files an invoice. Payment is expected by December 14, at the latest. Apple will withdraw their motion to enforce the court’s decision.

The $548 million settlement was whittled down from the initial fine of $930 million, in 2012. Samsung were found of guilt of copyright infringement on the iPhone’s design, for the control surface, bezel, and user interface, which made up $399 million of the fine. Samsung was originally sued $2.5 billion in damages by Apple for copyright infringement, in 2011.

Samsung Apple patent dispute

Samsung lost their on-going patent dispute against Apple last week, to the tune of $548 million USD.

Patent Dispute Expected To Be A Setback For Samsung, At Most

According to Apple, the fine “reinforces what courts around the world have already found: that Samsung willfully stole our ideas and copied our products.

Samsung hopes to reclaim some of this hefty fine, however, depending on the ruling of an upcoming patent dispute Apple is involved in. If Apple’s touchscreen is found to be in violation of Trademark and Copyright Laws. Apple has disputed Samsung’s right to reimbursed.

The payment does not equal an admission of guilt, according to an email from Samsung, “While we’ve agreed to pay Apple, we remain confident that our products do not infringe on Apple’s design patents, and we will continue to take all appropriate measures within the legal system to protect our products and our intellectual property.”

Later in the same Press Release, a spokeswoman from Samsung concluded, “We are disappointed that the court has agreed to proceed with Apple’s grossly exaggerated damages claims regardless of whether the patents are valid.”

Regardless of the findings, Samsung remains one of the top three most popular mobile devices in the world. The fine will be a setback, and a sting in their pocketbook, some of which they stand to get back.

Samsung is still going strong, so if you are looking for a Samsung dealer in Melbourne, Samsung repairs in Melbourne, for service or repairs, contact us today, give us a call at (03) 9555 5502, or stop on by and let us help you!

Posted in: Industry News, News & Blog

Leave a Comment (0) →
Page 5 of 5 12345