Telstra Has The Lowest Amount Of Complaints Of All Major Telecommunication Companies, According To Ombudsman

The Telecommunications Industry Ombudsman have released the figures from a recent study on customer complaints. TIS found Telstra leading the pack, with only 6 complaints per 10,000 customers, from April to June 2015.

Telstra attributes their success to paying attention to customers needs when they raise them. Telstra also do everything in their power to make sure nothing goes wrong in the first place, so customers never have to raise a complaint.

Optus saw a huge rise in complaints the last twelve months. 8.5 complaints were registered per 10,000 customers, up from 5.2 last year. Optus credits the complaints to problems with landline and home internet, as well as keeping up with data usage. Optus also saw a drop in mobile users, decreasing from 9.3 million to 9.2 million customers.


Cause For Comment

Nearly half of the complaints registered with the TIS were about cell phones. Billing and payment was the most common area of dispute, followed by customer service.

Other Common Complaints Of Cellphone Users Include:

  • Length Of Cell Phone Contracts
  • Broken Phone
  • Theft
  • Poor Signal
  • Overseas And Data Charges
  • Price Hikes

Melbourne registered the most complaints, with excess data charges, followed by Sydney.

Telstra also rated well in the trade paper Commsday’s report last month on which telecommunications providers have the best coverage and speed. Commsday found that Telstra were capable of delivering reliable streaming 99% of the time, as opposed to Vodafone’s 93.7%. Telstra is also the leading choice in outlying areas, achieving 98 to 100% success rates each time.

Vodafone is severely lacking of 4G in outlying areas, which greatly hurt their data speeds, averaging 5 Megabits per second (Mbps). Telstra’s 4G connections averaged 25 Mbps.

Telstra delivered consistently on the highways as well, maintaining a steady connection 87.2% of the time.

Telstra was also found to be the cheapest provider, based on the average rates of an iPhone 6S plan. Telstra offers plans cheaper than any of the other main providers, while featuring nearly double the features. With a Telstra plan, you can get a 16 GB phone with 1 GB of memory for less than an 8 GB phone elsewhere.

These many varying factors forced Commsday to conclude that Telstra is the best overall carrier, particularly in regional areas.

Telstra isn’t just reliable in the country. Telstra is a popular choice in cities as well, with many Telstra dealers in Melbourne. If you are in Melbourne and Telstra is your provider, stop by today and let us help you!  

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